1. Delivery

    www.Jacobcohenshop.eu makes delivery in all Europe by DHL express (free delivery)

    For purchases outside Europe ( rest of the world ) via DHL express (+35€)For others countries of the world, the costs of taxes and duties Will depend on the tariffs in force in the country concerned and are at the customer's expense
    Delivery for european countries is done 1 to 5 days depending on the destinstion country
    Any claim for damages due to delayed delivery are excluded

    Returns and refunds

    You can return any item purchased on jacobcohenshop.com within 14 days of the delivery date. Here’s how:

    return_label.png

  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Pack the items in the order box or the DHL envelope (or any rigid carton box) and stick the pre-paid DHL label over the prior delivery information.
  4. Drop-off your parcel at a DHL point of your choice, visit www.dhl.com or contact DHL to arrange the pick-up of your package.
    For Returns outside of EU : Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from and with the original invoice if the delivery address was out of EU and specify on the invoice which articles are returned. Please also specify the waybill number of the first DHL shipment on the invoice, returns from outside European Union is at the customer charge.
    Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

    For further information on the conditions for exercising your right to return, please see the legal area